Ask us anything.Questions, answered.
Before you order
Take the 3-minute symptom quiz and we’ll suggest lab markers linked to how you feel, or skip it and build your panel directly. Every marker explains what it measures.
No. EllaDx is self-pay: you pay per lab marker. Insurance is not accepted or required.
No. You do not need a referral or a visit with your own doctor.
Any adult aged 18 or older in a supported U.S. state. EllaDx is designed for women, but panels are available to anyone who needs them.
Not in every state. EllaDx isn’t available in New York, New Jersey, Rhode Island, Hawaii, North Dakota, South Dakota or West Virginia yet. Everywhere else you can order online, and we confirm your state before you pay.
Not right now. Our panels use standard adult reference ranges, which don’t apply during pregnancy or breastfeeding, and you need to be 18 or older to order. Your OB, midwife or doctor can order the right tests for you.
The money part
Custom panels are priced per lab marker. You pay only for the tests you choose, and baseline labs are always included free.
No. You pay for one panel at a time. Nothing renews on its own. If you want to test every few months, place a new order each time.
Yes. Under IRS rules, lab tests are generally eligible for HSA and FSA funds. Use your HSA or FSA card at checkout like any other payment card.
Yes. Build another panel whenever you like. There’s no minimum, and baseline labs are included free with every panel.
No. Your panel price covers the lab order, a standard blood draw at Quest, lab processing, and your EllaDx results portal. There are no activation, portal, or recurring fees.
Your draw
After we confirm state availability, visit a Quest Diagnostics location. Most take walk-ins, and the draw takes about 15 minutes.
Find a Quest location near youA venous draw is the usual blood draw from a vein in your arm. A certified blood-draw specialist does it, and it gives the lab enough blood for reliable results.
Some tests need 8 to 12 hours with no food. Water is fine. Your lab order lists the fasting and timing steps for your tests, and we email it after you order.
Often the same day. Once your order is confirmed, your lab order arrives by email and in your portal, and you can visit a Quest Diagnostics location.
No. Most Quest Diagnostics locations take walk-ins. Bring your lab order and a photo ID, or book a time with Quest if you prefer.
Your results
Most results are ready within 5 days, and many arrive in 3 to 4 days. Some advanced tests can take up to 21 days. Your results appear in your portal together, once every test in your order is back, and we email you when they’re ready.
Every lab marker includes the reporting lab's reference range and a plain-language note. If you test again, charts show how your results change over time.
Your report uses the reporting lab's standard ranges. EllaDx also explains what each marker does, why it is in your panel, and what you may want to ask your clinician about.
EllaDx doesn't label results 'borderline'. Each value is shown against the reporting lab's reference range. A value close to either end of that range can still be worth discussing with your clinician.
Yes. You can download the lab's PDF report, with your values and reference ranges, from your patient portal and share it with your physician, OB-GYN, functional medicine provider, or any other clinician.
When you repeat a panel, the portal puts your old and new results on one chart. You can see how each lab marker changes over time.
Privacy & safety
Yes. EllaDx is HIPAA-compliant. Your health data is encrypted at rest and in transit, never sold to third parties, and never shared with insurers. You control who sees your results, and you can close your account at any time. We keep your lab records for as long as the law requires.
EllaDx is a lab testing service, not a medical device. We provide lab data and research notes. Your clinician should interpret your results and help you make care decisions.
No. A licensed clinician who knows your full health history must make a diagnosis. Use your EllaDx results to guide a conversation with your healthcare provider, not to replace one.
Download your results PDF and share it with your doctor or a specialist. If a result is critical, a licensed clinician reviews it and reaches out to you so you can get medical care quickly.
Still stuck?
Our support team will get you to the right person. We can’t give medical advice by email.